A solution that provides a capability for collecting, integrating, and investigating individual subscriber transcripts from CRM and online Social Platforms for deeper and holistic insight in what subscriber thinks and what they like or dislike.
Collects stakeholder feedback via APIs, crawlers, etc. in real time.
Analyses using Natural Language Processing algorithms.
Displays actionable insights in real time on live interactive dashboards.
BI and ReportingDashboards, Trends, Patterns based insights.
Voice of Customer